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Brazen Leaders - The Human Edge
I'm Amélie, your go-to transformation consultant and leadership coach with 15 years of experience. This podcast is your toolkit for bold leadership and brave living. Packed with insights, strategies, and real-talk interviews, it's designed to help you harness your human edge to drive impact and inspire others.
Whether you're a corporate trailblazer or an entrepreneurial maverick, Brazen Leaders is your weekly dose of radical honesty and ambition. Embrace your true potential and take bold actions. Ready to unleash your inner leader? Let's get started!
Brazen Leaders - The Human Edge
#58 - Implementing CX: A Helpful How-To – with Olga Potaptseva
On this week’s podcast episode I chat to Olga Potaptseva, a customer experience consultant, coach, speaker and author. Olga specialises in CX implementation and shares with me her insights from a 20+ year career, as well as practical advice to help any CX professional.
Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.
Useful links:
- Sign up for the free CX mini-course
- Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.
- Download for free the ultimate list of questions to understand your customer!
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.
In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com