People&Digital

#58 - Implementing CX: A Helpful How-To – with Olga Potaptseva

January 15, 2023 Amélie Beerens Season 4 Episode 58
People&Digital
#58 - Implementing CX: A Helpful How-To – with Olga Potaptseva
Show Notes

On this week’s podcast episode I chat to Olga Potaptseva, a customer experience consultant, coach, speaker and author. Olga specialises in CX implementation and shares with me her insights from a 20+ year career, as well as practical advice to help any CX professional.

Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.

Useful links:

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