New to customer experience? Not sure where to get started? CX education expert Agnese Spona joined me on the podcast this week to answer all your questions about kickstarting your journey in an industry that’s predicted to grow up to 20% in the next five years.
Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.